Enhanced Illness Management Recovery (E-IMR)

The Challenge

The behavioral health hospitals needed to provide integrated care services within a tight deadline.

The Process

Our training team consulted with Hospital Administrators to design a training agenda and implementation plan that would provide the full Enhanced Illness Management and Recovery content within an accelerated time frame.

The Solution

We began by providing a series of E-IMR trainings to the multidisciplinary teams and followed this with intensive on-site coaching and consultation. Our clinical trainers assessed each site’s unique strengths and leveraged these to promote cohesion and mutual support among staff. Subsequent online and in-person coaching was implemented to build on these strengths and ensure implementation of the model across the various disciplines. Practitioners who exhibited advanced skills and enthusiasm were recruited to become sustainability champions. These staff members became mentors to others practitioners and kept the focus on consistent content delivery.

The Result

Currently in progress, this initiative will ensure each and every patient experience consistent, team-based, integrated, recovery-oriented care during their hospital stay. One mental health practitioner who has been with the clinic for 10 years says “For the first time in my position, I really feel like I know clearly what I’m doing and can see the progress my clients are making.” And, from the Administrators, “I appreciate how nimble and responsive they were with our 11th hour need.”